Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ironcrue.com. Iron Crue will issue an RA number. No returns will be accepted without an RA number. Please purchase insurance for the full value of the order and keep receipt for your records. Securely pack item, include original packing slip and write your designated RA number on it. Also, include the RA number on the outside of the package. All returns will need to be sent to the following address: 8607 2nd Ave, Suite 406A, Silver spring MD, 20910

You can always contact us for any return question at support@ironcrue.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. There is an 18% restocking fee. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at support@ironcrue.com